Politique de remboursement

 

At MIRÉ, we want you to feel confident about your purchase. If for any reason you are not satisfied, we are here to help.

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General Policy

• You have 14 days after receiving your item to request a return.

• Items must be in the same condition as received: unworn or unused, with tags, and in the original packaging.

• A receipt or proof of purchase is required.

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How to Start a Return

• Contact us at info@mirecollection.com to request a return.

• Once your return is approved, we will provide you with a return shipping label and instructions.

• Please note: Items sent back without prior return approval will not be accepted.

For any questions, you can always reach us at info@mirecollection.com.

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Damages and Issues

• Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.

• We will review the issue and make it right.

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Exceptions / Non-Returnable Items

• We cannot accept returns on:

  • Sale items

  • Gift cards

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Exchanges

• The fastest way to receive your desired item is to return the one you have and place a new order once the return is accepted.

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European Union Cooling-Off Period

• If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

• The item must meet the same conditions: unworn or unused, with tags, in original packaging, and with proof of purchase.

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Refunds

• Once we receive and inspect your return, we will notify you if the refund has been approved.

• If approved, the refund will be processed automatically to your original payment method within 14 business days.

• Please allow time for your bank or credit card company to complete the processing.

• If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@mirecollection.com.