환불 정책
At MIRÉ, we want you to feel confident about your purchase. If for any reason you are not satisfied, we are here to help.
General Policy
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You have 14 days after receiving your item to request a return.
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Items must be in the same condition as received: unworn or unused, with tags, and in the original packaging.
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A receipt or proof of purchase is required.
How to Start a Return
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Contact us at info@mirecollection.com to request a return.
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Once your return is approved, we will provide you with a return shipping label and instructions.
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Please note: Items sent back without prior return approval will not be accepted.
For any questions, you can always reach us at info@mirecollection.com.
Damages and Issues
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Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
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We will review the issue and make it right.
Exceptions / Non-Returnable Items
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We cannot accept returns on:
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Sale items
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Gift cards
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Exchanges
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The fastest way to receive your desired item is to return the one you have and place a new order once the return is accepted.
European Union Cooling-Off Period
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If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
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The item must meet the same conditions: unworn or unused, with tags, in original packaging, and with proof of purchase.
Refunds
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Once we receive and inspect your return, we will notify you if the refund has been approved.
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If approved, the refund will be processed automatically to your original payment method within 14 business days.
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Please allow time for your bank or credit card company to complete the processing.
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If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@mirecollection.com.